I see a black screen / I have no signal

I see a black screen / I have no signal

If your TV screen is black or you're not getting a signal when trying to set up or use your Chromecast device, try the troubleshooting steps below:

Initial troubleshooting

  1. Make sure the Chromecast is plugged using the power cord and power adapter that came with the Chromecast. The Chromecast should be plugged in directly to a wall outlet.
  2. The LED light on the side of the Chromecast should be lit up.
  3. Make sure the TV is tuned to the same HDMI input as the Chromecast. On most remotes, this is done using the Input, Source, or Menu button. You may have to cycle through a few inputs before finding the correct one (e.g. HDMI1, HDMI2, etc.).
  4. If you still see a black screen after completing the above steps, reboot your Chromecast.
    1. To reboot your Chromecast, unplug the power cord from the Chromecast device. Leave it unplugged for ~1 minute before plugging the power cord back in.
    2. Note: Unplugging the Chromecast from the TV’s HDMI port does not reboot the device. It must be disconnected from the power source in order to reboot.

Next steps

If your screen is still black after the reboot, choose what best describes what you're seeing on your TV screen and Chromecast device from the list below:


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