Who will issue refund for order cancellation or other issue?

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• How can I cancel my Order?

  We will do our best to accommodate your request if the order is not placed to the restaurant (Customer service number: 1234-567-890). Please note that we will have a right to charge a cancellation fee up to full order value to compensate our ...

• Who will receive payment of orders?

  Restaurant owner will get whole payment of orders placed through Zotel. They have to set their own PayPal Account for online transaction.

• Will Zotel be accountable for quality or quantity of Ordered Food?

  Quantity and quality of the food is the respective Zotel's responsibility. However in case of issues with the quality or quantity, kindly submit your feedback and we will pass it on to the restaurant.

• Can I make changes to my Order?

  Your order can be edited before it reaches the restaurant. You could contact customer support team via chat or call to do so. Once order is placed and restaurant starts preparing your food, you may not edit its contents

• Can I order from any location?

  We will deliver from any restaurant listed on the search results for your location. We recommend enabling your GPS location finder and letting the app auto-detect your location.