Who will receive payment of orders?

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• Do I need to pay extra charges for online payment or online orders?

  All extra charges are taken by restaurant owner. Zotel is not taking any extra charges for online payment or online orders.

• What payment methods you offer in your ordering system software?

  There are a variety of payment options available for the easy checkout of your customers. COD (Cash on Delivery), CC (Credit Card), DC (Debit Card) and UPI on request. The other payment methods can also be added as per region and client request.

• Who will issue refund for order cancellation or other issue?

  To customer, refund will be issue by restaurant owner only. Zotel is not responsible for order cancellation or refund of the order.

• Will Zotel be accountable for quality or quantity of Ordered Food?

  Quantity and quality of the food is the respective Zotel's responsibility. However in case of issues with the quality or quantity, kindly submit your feedback and we will pass it on to the restaurant.

• Do you support bulk orders?

  In order to provide all customers with a great selection and to ensure on time delivery of your meal, we reserve the right to limit the quantities depending on supply.