Orders
Will Zotel be accountable for quality or quantity of Ordered Food?
Quantity and quality of the food is the respective Zotel's responsibility. However in case of issues with the quality or quantity, kindly submit your feedback and we will pass it on to the restaurant.
How can I cancel my Order?
We will do our best to accommodate your request if the order is not placed to the restaurant (Customer service number: 1234-567-890). Please note that we will have a right to charge a cancellation fee up to full order value to compensate our ...
Can I make changes to my Order?
Your order can be edited before it reaches the restaurant. You could contact customer support team via chat or call to do so. Once order is placed and restaurant starts preparing your food, you may not edit its contents
Do you charge for delivery?
Delivery fee varies from city to city and is applicable if order value is below a certain amount. Additionally, certain restaurants might have fixed delivery fees. Delivery fee (if any) is specified on the 'Review Order' page.
Is single order from many restaurants possible?
We currently do not support this functionality. However, you can place orders for individual items from different restaurants.
Can I order from any location?
We will deliver from any restaurant listed on the search results for your location. We recommend enabling your GPS location finder and letting the app auto-detect your location.
How long do you take to deliver?
Standard delivery times vary by the location selected and prevailing conditions. Once you select your location, an estimated delivery time is mentioned for each restaurant.
Do you support bulk orders?
In order to provide all customers with a great selection and to ensure on time delivery of your meal, we reserve the right to limit the quantities depending on supply.
How can customer change ingredients or customize item ?
Zotel providing feature to customize item while placing order for food. If restaurant owner have provided functionality to customize the item. User have to open menu of the restaurant and click on Customize for item which you want to customize. You ...
How can customer send special request or instruction about food while placing orders?
Zotel is providing you facility to send your special request or notes to restaurant with your order. You can write your special notes at the time of providing information of your address and all.
Can user place order if user is not registered on Zotel?
To place order on Zotel you don’t have to register yourself on Zotel. You can place order on foodchow as a guest user. After adding item to cart they have to select Guest option to place order as guest user.